Our customers are assisted from day one by our professional and well-trained support team. Being in close contact with our customers allows us to quickly fulfill requests and suggestions.

Before calling our technical support hotline, please note down the answers to the following questions our support staff will ask:

• Name of your company
• Information on the installed operating system and software: type, service pack, version number, language and MS Office version
• Information on the installed TOSCA programs including their version numbers
• Details: when did the problem first occur? What operations have you done before the problem occurred?

General recommendations

Please make sure that you have access to the affected computer during your call, as this saves time and makes troubleshooting easier.

As our support staff cannot see you computer, you need to provide all information. It is therefore very important that we get accurate data from you. In many cases an email with a detailed problem description and a screenshot is worth more than a phone call.

Please note that our team provides support for TOSCA. We cannot process enquiries related to databases, operating systems and software by third-parties.

Our support agent will help you to analyze and solve the problem based on your information and, if required, forward the request to the appropriate experts.